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Terms & Conditions of Sale

Effective Date of the Terms: 22 June 2021

Last Updated: 22 June 2021


1. Information About Abbott.

The Purchase Channels (defined below) are owned and operated by Abbott Laboratories Ireland Limited (registered company number 11542) whose registered office is Block B, Liffey Valley Office Campus, Quarryvale, Dublin 22, D22 X0Y3, Ireland (VAT no. IE8P56068T).

If you decide to purchase products through the Purchase Channels, you are purchasing products from Abbott Laboratories, Ireland, Limited and references to “Abbott” in these Terms shall be construed accordingly. “Reader” refers to the FreeStyle Libre Reader and “Sensor” refers to the reader, sensors and FreeStyle LibreLink app collectively


2. Terms and Conditions of Sale (“Terms”)


    • Sensors and Readers. You can place orders for the purchase of the Abbott products either online through www.FreestyleLibre.ie or through calling the Abbott Careline on 1800 776633 or through such other channels as Abbott may provide in the future ("Purchase Channels").

      The Terms contained in this document apply to the purchase of Abbott products ordered through all Purchase Channels. By using any of the Purchase Channels to purchase Abbott products you are indicating your acceptance to be bound by these Terms. These Terms form a legal contract for the purchase of the Abbott products and can only be amended with Abbott’s prior written consent. Any purchases that you make are subject to these Terms.

      The Purchase Channels are for the sale of Abbott products to customers who are resident in the Republic of Ireland and who are aged 18 years or over. If you are not resident in the Republic of Ireland, please visit www.freestylelibre.com where you will be directed to the Abbott website (if any) in your country.

      A copy of these Terms will be provided to you when you receive confirmation of acceptance of your order as described below. You are advised to print a copy of these Terms for reference.

  • Package. In addition to the terms and conditions set out in these Terms, the following terms will also apply to the purchase of:
    • Two Sensors; and
    • One Currys PC World voucher to the value of €100 (the “Voucher”, and together with the Sensors, the “Package”).

      During the term of validity of the Voucher, the Voucher is redeemable for certain products or services offered by the retailer identified on the Voucher. The retailer identified on the Voucher is the sole issuer of the Voucher.

3. Other Applicable Terms

The following documents also apply to your purchase of Abbott products and/or the Package through the Purchase Channels:

  • Privacy Policy: this sets out how Abbott processes the personal data that is collected from you through the Purchase Channels or which you provide to us;
  • Cookie Policy: this sets out information about the use of cookies on www.FreeStyleLibre.ie.; and
  • Terms of Use: these set out your terms of use of www.FreeStyleLibre.ie.

The Privacy Policy (http://www.freestylelibre.ie/privacy-policy.html), Cookie Policy (http://www.freestylelibre.ie/cookie-policy.html) and Terms of Use (http://www.freestylelibre.ie/terms-and-conditions-of-use.html) contain important information which applies to all purchases made through the Purchase Channels.

4. Your Account

In order to purchase Sensor(s) and/or Reader(s) and/or the Package through the Purchase Channels an account must be created using an individual email address. Creation of an account will include verification of your identity and the information that you provide must be accurate and complete.

Your access to any of the Purchase Channels may be withdrawn at any time.

You are responsible for maintaining the confidentiality of passwords to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or using your password.

You should take necessary steps to ensure that your password and account details are kept confidential and secure and you should inform Abbott immediately if you have any reason to believe that your password has become known to anyone else or if the password is being, or is likely to be, used in an unauthorised manner.

5. Creating a Contract

If you are placing an order through www.FreeStyleLibre.ie.the technical steps required to create a contract between you and Abbott are as follows:

  • You place an order for your Abbott products and/or the Package on www.FreeStyleLibre.ie.by selecting the “PRODUCTS” button. You will be guided through the process of placing an order by the instructions on www.FreeStyleLibre.ie.
  • Please take the time to read and check the details entered at each stage of the order process
  • If you are placing an order through the Abbott Customer Careline, the Abbott Customer Careline representative will talk you through the purchase procedure and will inform you that in order to complete the order you must make payment for the Abbott products.
  • After you place an order through the Purchase Channels, you will receive an email from Abbott acknowledging that your order has been received. Abbott’s acceptance of your order will take place when you receive an email that confirms that the Abbott products and/or the Package have been dispatched.

The contract between you and Abbott will only be formed when you receive the confirmation of dispatch of the Abbott products. The contract will continue in effect until the product warranty referred to in paragraph 22 expires, or, if you exercise your right to cancel (explained in paragraph 19 below), the contract will last until the products have been returned to Abbott in accordance with these Terms and Abbott has refunded you in accordance with these Terms. Your obligations under the contract will cease when the contract ends.

6. Amending these Terms

Without prejudice to your rights under applicable law, Abbott reserves the right to amend these Terms at any time and for any reason.

Without prejudice to your rights under applicable law, Abbott reserves the right to amend these Terms at any time and for any reason.

When these Terms are amended, Abbott will state that these Terms have been amended and show the relevant date at the head of these Terms.

Subject to the following paragraph, every time you order Abbott products through the Purchase Channels, the Terms in force at the time of your order will apply to the contract between you and Abbott.

If Abbott has to revise these Terms as they apply to your order, Abbott will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. You may cancel either in respect of all the affected Abbott products or just the Abbott products you have yet to receive. If you opt to cancel, you will have to return (at Abbott’s cost) any relevant Abbott products you have already received and Abbott will arrange a full refund of the price you have paid, including standard delivery charges.

If these Terms are amended and you currently have a direct debit arranged for the purchase of Abbott products, you will be informed of the change to the Terms.

7. Language of Terms and Contract

These Terms and any contract are in English only.

8. Contact Details - Abbott Careline

To contact Abbott please call our customer Careline on 1800 776633 or visit the Contact section on our website; http://www.freestylelibre.ie/contacts/.

9. Use of Images

Images of the Reader, the Sensor and the Package are for illustrative purposes only. The Reader, the Sensors and/or the Package that you receive may vary from those images.

10. System Requirements

LibreView

LibreView is intended for use by patients, caregivers and healthcare professionals to assist people with diabetes and their healthcare professionals in the review, analysis and evaluation of historical glucose device data to support effective diabetes management.

In addition: 

LibreView is a secondary viewer and is not intended to provide treatment decisions or to be used as a substitute for professional healthcare advice.

LibreView is not intended to be used for immediate clinical decision making, and is not intended to replace self-monitoring practices as advised by a doctor.

Home users should consult a healthcare professional before making any medical interpretation and therapy adjustments from the information in the software.

Healthcare professionals should use information in the software in conjunction with other clinical information available to them.

LibreView can be used just to view data or also to upload data. The minimum system configuration required to use LibreView as a data viewer is:

  • Windows 8.1 or Windows 10 Anniversary update (and higher)
  • Display resolution of 1024 x 768 pixels or greater.
  • The latest version of Internet Explorer, Google Chrome and Mozilla Firefox
  • 1 Ghz processor (dual/multi-core recommended)
  • 2 GB RAM
  • Internet connection with 0.5 Mbps download speed
  • We recommend using the most up-to-date version of your browser. Please note, at this time, Microsoft Edge is not a supported browser.
  • Mac OS X Yosemite (10.10) or higher
  • Display resolution of 1024 x 768 pixels or greater
  • The latest version of Safari (Mac OS X Yosemite 10.10 or higher) and Google Chrome
  • 1 Ghz processor (dual/multi-core recommended)
  • 2 GB RAM
  • Internet connection with 0.5 Mbps download speed

In order to upload Reader data, you must install the LibreView Device Drivers (LDD) when prompted. Uploading data requires the following additional system specifications:

  • Windows LDD 3.2.0 and higher
  • Windows 8.1 or Windows 10 April 2018 update (and higher)
  • Will install if not present .Net Framework 4.7.2 and Microsoft Visual C++ 2017 Redistributable (x86)
  • 8 GB+ RAM and 200 MB free disk space
  • Internet connection with 1 Mbps upload speed
  • Local Administrator account
  • Mac LDD 1.2.0 and higher
  • Mac OS X Yosemite (10.10) or higher
  • 8 GB+ RAM and 200 MB free disk space
  • Internet connection with 1 Mbps upload speed
  • Local Administrator account

11. Information Available on this Website

The information and content provided through the Purchase Channels do not constitute medical advice. You should consult your healthcare professional for advice before you make any decisions relating to your treatment or care.

Abbott disclaims to the maximum extent permitted by law all liability for any loss or damage suffered by you or any person, be it directly or indirectly, whether in contract, statute, tort (including negligence) or otherwise, as a result of or in connection with your use of www.FreeStyleLibre.ie.or any treatment or care decisions that you make. However, Abbott does not exclude or limit its liability for death or personal injury resulting from Abbott’s negligence (see paragraph 23 below).

12. Product Availability

The purchase of Sensors and/or Reader(s) and/or the Package through the Purchase Channels is subject to availability. Abbott will inform you as soon as possible if the Abbott product you have ordered is not available and Abbott will not process your order. If you have already paid for Sensors and/or Reader(s) and/or the Package, you will be refunded in full if your order cannot be fulfilled. Abbott reserves the right to impose ordering restrictions on the number of Abbott Readers that can be ordered and the interval at which these Abbott products can be ordered.

13. Restrictions

The Reader when used with the Sensor is indicated for measuring interstitial fluid glucose levels in people (age 4 and older) with diabetes mellitus, including pregnant women. The Reader and Sensor are designed to replace blood glucose testing in the self-management of diabetes, including dosing of insulin.

The indication for children (age 4-12 years) is limited to those who are supervised by a caregiver who is at least 18 years of age. A caregiver at least 18 years old is responsible for supervising, managing, and assisting the child in using the FreeStyle Libre flash glucose monitoring system and interpreting its readings.

The FreeStyle Libre flash glucose monitoring system has not been evaluated for use by persons on dialysis, persons less than 4 years of age or when used with other implanted medical devices, such as pacemakers.

FreeStyle LibreLink app when used with a FreeStyle Libre sensor is indicated for measuring interstitial fluid glucose levels in people (age 4 and older) with diabetes mellitus, including pregnant women. The App and Sensor are designed to replace blood glucose testing in the self-management of diabetes, including dosing of insulin.

The indication for children (age 4 - 12) is limited to those who are supervised by a caregiver who is at least 18 years of age. The caregiver is responsible for managing or assisting the child to manage the App and Sensor and also for interpreting or assisting the child to interpret Sensor glucose readings.

WARNING:

If you are using FreeStyle LibreLink, you must also have access to a blood glucose monitoring system as the App does not provide one.

Additional Safety Information

FreeStyle LibreLink and FreeStyle Libre reader do not share data. For complete information on a device, be sure to scan your Sensor every 8 hours with that device; otherwise, your reports will not include all your data.

Security Information

  • You are responsible for properly securing and managing your smartphone. If you suspect an adverse cybersecurity event related to FreeStyle LibreLink, contact Customer Service.
  • FreeStyle LibreLink is not intended for use on a smartphone that has been altered or customised to remove, replace, or circumvent the manufacturer’s approved configuration or use restriction, or that otherwise violates the manufacturer’s warranty.

14. Money Back Guarantee

Please read these Terms before making a purchase of a FreeStyle Libre starter kit or first two (2) Sensors or the Package. In addition to your legal rights, the purchase of your initial FreeStyle Libre starter kit, or first two (2) Sensors or the Package through www.freestylelibre.ie is also backed by a thirty (30) day money back guarantee. If you change your mind about your purchase or come to the view that the FreeStyle Libre flash glucose monitoring system is not for you, then please return it within thirty (30) calendar days of receipt. To return your purchase, please call the Customer Careline within thirty (30) days of receiving the Abbott product. Please be aware that you are responsible for the cost of any returns. Abbott will refund the product price of the FreeStyle Libre starter kit, the first two (2) Sensors or the Package, however, delivery charges will not be refunded unless you cancel within fourteen (14) days and in accordance with these Terms. The cost of the FreeStyle Libre starter kit or up to two (2) Sensors or the Package will be refunded to you within fourteen (14) working days using the method that you used to pay for the purchase.

This thirty (30) day money back guarantee only applies:

  • To the first transaction for the purchase of the FreeStyle Libre starter kit or the purchase of up to two (2) Sensors; and/or
  • When the whole Package (including the two (2) Sensors and the one (1) Voucher) are returned.

If you avail of the thirty (30) day money back guarantee then Abbott will check your name and delivery address against previous purchases. This is to ensure that it is your first purchase of the FreeStyle Libre starter kit or your first purchase of up to two (2) FreeStyle Libre sensors or your first purchase of the Package, and is one of our “business purposes” in accordance with our Privacy Policy.

15. Legal Rights

Abbott is required by law to ensure that Abbott products ordered from Abbott comply with the Terms of Abbott’s contract with you. In particular, any Abbott products that Abbott supplies to you must correspond with any relevant description included on the Abbott website, must be of merchantable quality, and must be fit for their intended purpose as described by Abbott.

16. Delivery

Your purchases and replacement Sensor(s) and/or Reader(s) and/or the Package will be delivered to you as soon as possible and in any event within thirty (30) calendar days of Abbott accepting your order. Once your order is ready to be shipped, you will receive a dispatch email from Abbott. All delivery times specified in the Purchase Channels are estimates only and are not guaranteed.

The Sensor(s) and/or Reader(s) and/or the Package will be delivered to you by a courier engaged by Abbott and can only be shipped to a Republic of Ireland address.

You are responsible for the Sensor(s) and/or Reader(s) and/or the Package when they are delivered to you.

Abbott will deliver directly to the address specified in your order. Abbott is unable to deliver the same order to multiple addresses or amend the delivery address once dispatched.

If you are not present or available at the address you provided when your order is delivered, your order will be returned to Abbott and you will receive a notification that your order could not be delivered. Where an order cannot be delivered and is returned to Abbott’s warehouse, Abbott will apply a refund to your account.

17. Prices

The prices of the Sensors and/or Reader(s) and/or the Package will be as described through the relevant Purchase Channel from time to time. Abbott will take reasonable care to ensure that the Abbott product prices are correct at the time an order is placed.

Prices for the Sensors and/or Reader(s) and/or the Package may change from time to time. Price changes will not affect any order which has been accepted by Abbott as set out above.

The Sensors and/or Reader(s) and/or the Package price includes VAT at the applicable rate in IE as may be amended from time to time. If you have a long-term illness such as diabetes or you are disabled, you might not have to pay VAT on certain goods and services that you buy from Abbott. VAT exemption may be only claimed at the time of purchase only.

The price of the Sensors and/or Reader(s) and/or the Package does not include delivery charges to you. You will be informed of the delivery charges when you make your purchase through the Purchase Channel.

Incorrect Prices:
If you are charged an incorrect price, then either:

  • where the Abbott product’s correct price is less than the price stated through the Purchase Channel, you will be charged the lower amount prior to the Abbott product being dispatched to you; or
  • where the Abbott product’s price is higher than the price stated through the Purchase Channel, Abbott will contact you by the method that you have indicated you prefer in accordance with the Privacy Policy in order for you to confirm that you either wish to proceed with the purchase or cancel the purchase. If Abbott is unable to contact you, your order will be cancelled and you will be notified in writing.

Abbott will refund you using the same means as you used for the transaction. If you paid by card then you will be reimbursed on the credit card or debit card used by you to pay.

Special Offers:
From time to time, Abbott may make special offers available through the Purchase Channels. Abbott will provide the terms of any special offers at the time of purchase. Any such terms incorporate these Terms in full. In the event of any conflict between these Terms and the terms of any special offers, these Terms shall prevail.

18. Payment Method

Abbott accepts most major credit and debit cards for payment. The accepted methods of payment are displayed on the Abbott website.

Payment for your order and all applicable delivery charges is due in advance of receiving the Abbott products. You will be charged for the Sensor(s) and/or Reader(s) and/or the Package that you are purchasing when your order is dispatched to you by Abbott. The Sensor(s) and/or Reader(s) will be owned by you when your payment has been processed in full.

You confirm that you own the credit/debit card that is being used to make your purchase.

All credit and debit card holders are subject to validation checks and authorisation by Abbott. If Abbott believes that the card used to pay for your order is being used fraudulently, this will be reported to the relevant authorities in accordance with applicable law. For more information about how Abbott treats personal data, please refer to the Privacy Policy set out here (http://www.freestylelibre.ie/privacy-policy.html).

If your card issuer refuses to authorise payment for your order, Abbott will be unable to dispatch the Sensor(s) and/or Reader(s) to you and Abbott will not be responsible for any delay or non-delivery. Abbott will not be informed of the reason for refusal and, therefore, is unable to inform you of the reason that your card issuer has refused payment.

Abbott is not responsible for any card or bank charges issued by your card issuer as a result of processing payment for your order.

Your account will record that payment has been taken by Abbott Laboratories, Ireland, Limited. You will be notified each time that a payment is taken.

19. Cancellation and Refunds

Subject to the exceptions set out below, you have the right to cancel the contract for the purchase of Abbott products or the Package at any time up to fourteen (14) days after the day on which you receive your order. If you place an order for several products and they are delivered separately, then the fourteen (14) days will start the day after you receive the last product on your order.

You can cancel the contract by sending a clear statement such as a letter sent by post or email to Abbott. For example, you can send the cancellation form available here to Abbott Diabetes Care, Abbott Laboratories, Ireland, Limited, Block B, Liffey Valley Office Campus, Quarryvale, Dublin 22 D22 X0Y3, Ireland (but this is not compulsory). You may also call the Abbott Customer Careline on 1800 776633.

If you decide to cancel the contract, you should keep a record of the cancellation information that you provided to Abbott.

Cancellation Prior to Delivery
If you change your mind about your purchase and decide to cancel the contract prior to the Sensors and/or Reader(s) and/or the Package being delivered, you should notify Abbott, as stated in paragraph 19, immediately and reject any orders dispatched.

If you wish to cancel the contract in these circumstances, it is preferable that you call the Abbott Customer Careline on 1800 776633.

Refunds after Delivery

  • Unopened Sensors and Readers and Opened Outer Packaging. If you decide that you do not wish to keep the unopened Sensor(s) and/or Reader(s) and/or the Package that you ordered or if only the outer packaging of the Sensor(s) and/or Reader(s) and/or the Package has been opened, you are entitled to cancel the contract without giving any reason within fourteen (14) days from which you acquire, or a third party other than the carrier and indicated by you acquired, physical possession of the Abbott products subject to the conditions set out here.
    Unopened Sensor(s) and/or Reader(s) must have their tamper seals intact.
    If you cancel this contract in these circumstances, Abbott will reimburse to you all payments received from you, including the cost of delivery of the Abbott products to you, once the items have been returned. You are responsible for delivery costs that are above the standard delivery option and for the cost of returning the Abbott products.
    If you wish to return the Abbott products within the specified timeframe please contact the Abbott Customer Careline on 1800 776633 who will be able to advise you on how to return the items to Abbott.
    You will lose the right to a refund if any packaging that is required for hygiene reasons has been removed and/or tampered with.
  • Unused Opened Sensors. In the event that you open an individual Sensor package, including a Sensor that is in a Package, Abbott is unable to accept the Sensor or the Package for return for safety and hygiene reasons. You should dispose of the Sensor according to the instructions included in the package. Abbott is unable to offer any refund with respect to Sensors, including Sensors that are in a Package, that have been opened.
  • Unused Opened Reader. In the event that you open the Reader, Abbott is unable to accept the Reader for return for safety and hygiene reasons. You should dispose of the Reader according to the user instructions.
    Abbott is unable to offer a refund in respect of any Reader that has been opened.

Cancellation Timeframe
To meet the cancellation deadline of fourteen (14) days after the Sensor(s) and/or Reader(s) are delivered to you, it is sufficient for you to send a clear statement such as a letter sent by post or email to Abbott (for example, by sending the form accessible here), or to call the Abbott Customer Careline before the cancellation period has expired.

Processing Refunds
If you are entitled to a refund, Abbott will process the refund as soon as possible and in any case within fourteen (14) calendar days from the date Abbott receives the Abbott product(s) back from you, or (if earlier) fourteen (14) days after the day that you provide evidence that you have returned the Abbott product(s), or if the Abbott product(s) were not delivered to you, within fourteen (14) days after the day on which Abbott was informed that you wish to cancel the contract. Abbott will refund you using the same means as you used to pay for the transaction. If you paid by card then you will be reimbursed on the credit card or debit card used by you to pay.

Abbott reserves the right to refuse to issue a refund or replacement Abbott product and to recover the cost of the return delivery from you in the event that the Abbott product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.

20. FreeStyle Libre Products

Sensors

Sensors are designed to be worn for a maximum of fourteen (14) days only. If during that fourteen (14) day period it becomes clear that your Sensor is not fit for its intended purpose and is not of merchantable quality, you are entitled to:

  • reject the faulty Sensor that you have received and receive a refund; or
  • require Abbott to replace the faulty Sensor free of charge (provided that this does not impose a disproportionate cost on Abbott compared to your right to reject it and receive a refund).

Abbott’s policy on replacing Sensors that are fit for their intended purpose and of satisfactory quality is set out in paragraph 21. You should contact the Abbott Customer Careline on 1800 776633 to report the issue before sending any products back. As products may be required to be returned for investigation, you should not dispose of any items before contacting Abbott.

Readers

If during the expected lifespan of the Reader it becomes clear that your Reader is not fit for its intended purpose, is faulty and is not of satisfactory quality, you are entitled to the following:

  • up to 30 days - If the Reader is faulty, you can reject it and get a refund;
  • up to six (6) months - If the Reader can't be replaced, then you're entitled to a full refund in most cases; or
  • up to six (6) years - If the Reader does not last a reasonable length of time you may be entitled to some money back.

In the event that a Reader develops a fault within a period of two years (or three years if you have taken out an extended warranty as described at paragraph 22 below) from the date of delivery (other than due to normal wear and tear, failure to follow instructions or misuse) or is damaged while it is being delivered, Abbott will replace the Reader or offer you a refund.

Please contact the Abbott Customer Careline on 1800 776633 who will be able to advise you on how to return faulty Sensors and/or Readers to Abbott and obtain a replacement or refund. Abbott will refund you using the same means as you used for the transaction. If you paid by card, then you will be reimbursed on the credit card or debit card used by you to pay.

Abbott will not replace Readers or Sensors that have been damaged due to user-damage or misuse.

FreeStyle Libre Readers and Sensors – Expiry dates

Readers do not have an expiry date.

Sensors have an expiry date printed on the packaging of each Sensor box. The Sensor must be applied to a user before the expiry date shown. It is not recommended to use Sensors that have expired.

Abbott will not replace Sensors that have not be used before their expiry date.

21. FreeStyle Libre Sensors - Duration of Sensor

Sensors are designed to be worn for a maximum fourteen (14) day period. The wear time of a Sensor is dependent upon many factors, including but not limited to your skin type and the activities that you undertake while wearing a Sensor. Sensors that have fallen off because of such factors are non-defective.

Your legal rights that apply if your Sensor is faulty are set out paragraph 15 above. In addition, in order to ensure that each customer has the best possible opportunity to assess whether a Sensor is a suitable product for them, it is Abbott’s policy that:

  • where a customer reports that a Sensor has fallen off prior to the maximum fourteen (14) day wear period and requests a refund or a replacement Sensor, Abbott will contact and work with that customer to ensure that the Sensor was applied in accordance with the instructions set out in the user manual;
  • if your Sensor has fallen off, Abbott will replace the Sensor free of charge or offer a refund;
  • Abbott will replace a maximum of three (3) non-defective Sensors free of charge. After receipt of your third replacement Sensor, your entitlement to replacements will reset after ninety (90) calendar days for the avoidance of doubt this provision is in relation to Sensors which are not defective;
  • if after the third replacement Sensor, you are still experiencing difficulty and Sensors do not last for the maximum fourteen (14) day wear period, Abbott will be unable to replace any further Sensors or to provide any refunds; and
  • if you are unable to wear a Sensor for the maximum wear period, you may decide that the Sensor is not the appropriate product for you.

In order to receive a replacement Sensor which may be due to you, you should contact the Abbott Customer Careline, on 1800 776633, on the day that the Sensor falls off, and you should keep the displaced Sensor and follow the instructions of the Abbott Careline representative.

Abbott will not replace any Sensors that have been damaged or have fallen off due to user-damage.

22. Reader Warranty

The Reader is sold with a two (2) year warranty and will be replaced by Abbott if it develops a fault (other than due to normal wear and tear, failure to follow instructions, user error or misuse) during this two (2) year period. In the alternative, you may notify Abbott that you wish to receive a refund of the purchase price and delivery costs of the Reader.

23. Liability

Abbott does not exclude or limit in any way its liability for:

  • death or personal injury caused by Abbott’s negligence;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by the Sale of Goods Act 1893 (as amended by the Sale of Goods and Supply of Services Act 1980);
  • breach of the Consumer Protection Act 2007;
  • defective products that are not permitted to be excluded or limited under the Liability for Defective Products Act 1991; or
  • matters that applicable law does not permit to be excluded or limited.

To the fullest extent permitted by applicable law, Abbott is not liable to you where performance of any of Abbott’s obligations under these Terms is prevented or restricted by any circumstance or cause beyond our reasonable control, which include failure of public or private telecommunications or power networks, storm, flood or strikes by third parties.

You are responsible for the ways in which you use the Sensor(s) and Reader(s) and Abbott does not accept any liability in this regard.

Voucher

The retailer is fully and solely responsible for redeeming the Voucher and for the quality of all products and the care of all services it provides to you and for any and all damages, claims, liabilities and costs (the "Liabilities") it may cause, whether directly or indirectly, in full or in part, and whether related to the use or redemption of a Voucher or not. Warranty claims in connection with the products or services purchased from the retailer by redeeming the Voucher exist exclusively against the respective retailer. You waive and release Abbott and its subsidiaries, affiliates, partners, officers, directors, employees and agents from any Liabilities arising from or related to any act or omission of a retailer in connection with your use of a Voucher or the products or services a retailer provides in connection with the Voucher. In no event shall Abbott be liable to you to provide the products and/or services of the retailer, including without limitation, for any refund or replacement of the Voucher in the event of non-performance by the retailer (whether arising as a result of breach or the retailer being liquidated, becoming insolvent or otherwise).

Abbott limits its liability in respect of any damage caused to any of your devices or digital content by an Abbott product to the sum of €1,000 for all claims over the life of the contract. To the fullest extent permitted by applicable law, Abbott excludes its liability for all other matters, whether arising in contract, statute, tort (including negligence) or otherwise and in no respect shall be liable for any indirect, special or consequential loss or damages.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available is owned at all times by Abbott.

24. Communications

If you would like to contact Abbott, please contact:

Abbott Customer Careline 1800 776633

Contact section on our website; http://www.freestylelibre.ie/contacts/

Post: Abbott Diabetes Care, Customer Service Department (82), Block B, Liffey Valley Office Campus, Quarryvale, Dublin 22 D22 X0Y3.

25. Transfer of Contract

Any contract for the purchase of Abbott products made through the Purchase Channels is between Abbott and you. No other person shall have any rights to enforce any of its Terms. If you have purchased an Abbott product as a gift, the recipient of the gift will be entitled to the benefit of the warranty set out in these Terms.

Abbott may transfer its rights and obligations under the contract to another organisation. This will not affect your rights or Abbott’s obligations under these Terms.

All other transfers of rights and obligations must be agreed with Abbott in writing prior to the transfer taking place.

26. Interpretation of these Terms

Each of the paragraphs of these Terms operates separately. If for any reason any provision of these Terms is held to be unenforceable or invalid, such provision shall be deemed to be severed from these Terms and the enforceability or validity of the remaining provisions of these Terms shall not be affected thereby.

27. Delay in Enforcement

If Abbott fails to insist that you perform any of your obligations under these Terms or is delayed in in enforcing the Terms, this should not be interpreted as a waiver of the rights of Abbott under these Terms. You are still required to comply with these Terms irrespective of Abbott’s enforcement or otherwise. A default by you will only be waived if it is in writing, signed by Abbott.

28. Governing Law

These Terms (and formation, construction, performance and validity of the contract) and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by the laws of Ireland and you can bring legal proceedings in respect of the Abbott products in the courts of Ireland.

29. Dispute Resolution

Abbott Customer Careline 1800 776633

Email: ADCHelpUK@abbott.com Subject; FreeStyle Libre Complaint

Post: Abbott Diabetes Care, Customer Service Complaints (82), Block B, Liffey Valley Office Campus, Quarryvale, Dublin 22 D22 X0Y3.

If you are unhappy about the way that Abbott has handled a complaint, you may wish to use the European Online Dispute Resolution Platform to further discuss your complaint with Abbott. The Online Platform can be found here: http://ec.europa.eu/consumers/odr

30. Filing

Abbott will not file a copy of this contract.


ADC-40192 v1.0 06/21