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Help centre: Returns


1. How long after delivery can I return a product?

If you are not happy with your order, you can return it to us within 14 days of delivery provided the following criteria is met:

  • Opened Outer Packaging – Sensors

If the outer packaging of the sensors has been opened then you may still cancel the Contract within 14 days of the date of receipt of the sensors.

If you wish to return sensors to Abbott as set out above, please contact the Abbott Customer Careline on 1 800 776 633 who will be able to advise you on how to return the sensors to Abbott.

If the individual sensors have not been opened and providing that you return the sensors to Abbott within 14 days Abbott will refund the full purchase price to you and the delivery costs.
You will be responsible for the costs of returning the sensors to Abbott.

  • Opened Sensors

In the event that you open an individual sensor package, Abbott is unable to accept the sensor for return for safety and hygiene reasons. You should dispose of the sensor according to the instructions.

Abbott is unable to offer any refund with respect to sensors that have been opened.

  • Opened Reader

In the event that you open your reader, Abbott is unable to accept the reader for return for safety and hygiene reasons. You should dispose of the reader according to the labelling included in the package.

Abbott is unable to offer any refund with respect to a reader that has been opened.

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Customer Support

1 800 776 633
8am-8pm (Mon-Fri) *

9am-5pm (Sat)

(Excluding Bank Holidays)

E-Mail: FreeStyleLibre.ie@abbott.com